We hope you love what your human picked up from the Dog Lovers Show for you!
If your human made a mistake with your size and you need to swap for another size, we will manage this special circumstance a little differently from our usual online returns.
To qualify for a Dog Lovers Show return, you must:
- Return your items to us within 2 weeks of the show - deadline no later than Sunday 19th May
- All original tags must be attached and the item/s are in original condition with no rips/stains/smells
- Have opted in for a receipt to be emailed or texted to you when you made your purchase. We cannot locate your transaction without this.
If you qualify for a Dog Lovers Show return, follow these steps:
- Include a completed Dog Lovers Returns Form that can be found here
- Include a printed copy of your receipt (either print the email receipt or print a screenshot of your SMS receipt)
- Place your items in a shipping bag or box, include the completed forms and receipt and post to the address on the Returns Form. Please note: you will need to cover the cost of sending your item/s back to us for all returns.
- We will process a refund for the total price paid (this is the product price minus your Dog Lovers Show discount) within TWO WEEKS of receiving your return. If you wish to follow up the status of your return, please wait until 2 weeks has passed before checking in. We endeavour to get through the returns process as fast as possible.
Want to re-order a different size?
We want all your items to fit you pawfectly, so we strongly encourage you to check the Size Guide on the product pages of the items you're looking at before placing your online order. We will gladly offer the same Dog Lovers Show discount for your online purchase. To claim the discount online, use the code on the blue side of the flyer given to you with your purchase at the show when you reach the checkout.